How to Check Email History in Your Account
You can review all email logs and delivery history directly from your Impreza Host client area or hosting control panel.
This feature helps identify issues with sent or received messages, confirm delivery status, or detect possible errors.
Step 1 — Log in to the Client Area
- Go to https://portal.imprezahost.com/clientarea.php
- Enter your login credentials.
- Once logged in, click on your profile icon at the top-right corner.
- Select Email History from the dropdown menu.
[image: clientarea_email_history_menu]
Step 2 — Viewing Sent Email Logs
The Email History page lists all automated messages sent by Impreza Host to your registered email address, such as:
- Order confirmations
- Payment receipts
- Renewal reminders
- Support ticket updates
[image: clientarea_email_history_table]
Each entry includes:
- Subject – Title of the message
- Date/Time – When it was sent
- Status – Delivery confirmation
- View Message – Opens the full content of the email
Click View Message next to any record to open it in a popup window.
[image: view_message_popup]
Step 3 — Checking Webmail Logs (Optional)
If you want to verify messages sent from your domain mailbox, do this through your hosting panel:
Log in to cPanel (or your respective control panel).
Go to Email Deliverability or Track Delivery.
[image: cpanel_email_delivery_tool]
Use the search box to look up messages by sender, recipient, or date.
[image: email_tracking_results]
The results will show:
- Message ID
- Sender and recipient
- Delivery status (delivered, deferred, failed, or bounced)
- Time of transmission
- Server response details
Step 4 — Troubleshooting Common Issues
- Did not receive message: Check your spam/junk folder and verify DNS records (SPF, DKIM, DMARC).
- Delivery failed: Review the bounce reason in the log — often caused by incorrect recipient addresses or blocklists.
- Email delayed: Some mail providers apply greylisting; messages will retry automatically.
[image: email_error_example]
Notes
- Logs in the client area include only system-generated messages.
- Webmail logs cover messages sent from your own domain accounts.
- Logs older than 90 days may be automatically deleted depending on your hosting plan.
If you require a full delivery report or technical assistance analyzing logs, open a support ticket:
https://portal.imprezahost.com/submitticket.php
